Terms and Shipping

Return Policy

Due to the intimate nature of our products we do not accept returns or
exchanges except in the case of a manufacturer’s defect. If your product is
found to have a manufacturer’s defect we will repair or replace it - please
contact us within 30 days of receipt of your item for a return
authorization number. Any item that is returned without authorization will
not be accepted. When calling about a damaged product, please have the
following information on hand: order number, name and email address. Please
call njoy customer service at 1-800-880-6569 or 1-508-676-1200 for further
instructions.

Repairs

Njoy products are made of 316 grade stainless steel, hand polished to a
mirror finish. With proper care and maintenance your njoy product should
last you a lifetime. Stainless steel is high in tensile strength and
corrosion resistance, but is also soft and susceptible to scratches and
dings when inappropriately handled. If an item is accidentally damaged,
we’ll be happy to work with you to repair or replace it, although we may
have to charge a service fee or charge for repair or replacement of the
item. You are responsible for shipping charges to return the item. Please
ship via an insured method; we are not responsible for returns lost on the
way back to us. Please call 1-508-676-1200 for further instructions.

Cancel an Order

Call 1-800-880-6569 immediately, as most orders ship the same day we
receive them. If your domestic order has already been shipped you will need
to ship it back to us when you receive it. We will issue a refund, less
outgoing shipping, when your order has arrived back at our facility.
Refunds take 5-10 business days to post to your credit card. Please take
your time and consider your options carefully before you place an order. If
you have any questions about a product please call us at 1-508-676-1200 or
1-800-880-6569.

Product Care

Please store your njoy products in their original box or in a soft,
protective bag when not in use. Clean your njoy with hot water and soap.
Please dry your njoy with a clean, lint free, cotton cloth. Put your njoy
away after use.

If you wish to sterilize your njoy I would suggest a steamer. Some people
like to boil their njoy in a pan. This is fine if the product is prevented
from bouncing against the bottom of the pan – place a cloth in the bottom
of the pan. Steel bouncing against steel during a rolling boil will cause
scuffs and scratches on the product. To prevent this, place your njoy in a
bamboo steamer, put the lid on your pot and steam for twenty minutes.

For minor scuffs please try a product like MAAS metal polisher. MAAS has a
polishing rouge in the compound that will help to buff out any small
cosmetic imperfections that may occur under normal wear and tear. Please
follow the instructions when using metal polishing creams such as MAAS – we
cannot be held responsible for misuse or improper handling. Thoroughly
remove any residual polish – wash with hot soapy water and then dry with a
soft cloth or chamois before storing.

Wholesale Orders
Interested in becoming an njoy retailer? Please call 1-508-676-1200

Below are flat-rate shipping options for your njoy purchase, quoted in US dollars. If you have questions regarding your order please email us at customerservice@njoytoys.com or call 800.880.6569 or +1.508.676.1200 from outside North America.

UNITED STATES

We ship all orders from the njoyplex, located in scenic Fall River, MA 02721. We will ship your order the same day we receive it if your order is placed before noon US Eastern Standard Time, Monday through Friday (excluding holidays). Otherwise your order will ship the following business day.

All orders shipping to a US street address will ship via UPS Ground service, unless an expedited shipping option is selected upon checkout. UPS delivers on business days only - we do not provide Saturday delivery options. To estimate transit time for UPS Ground shipments, please click here: UPS transit map from Fall River, MA 02721.

Orders shipping to PO box or APO/FPO addresses will ship via USPS.

Continental US via UPS

  • ground: free!
  • 3-day: $15
  • 2-day: $25
  • 1-day $45

Alaska & Hawaii via UPS

  • ground: $10

PO Box & AFO/FPO Box via USPS

  • ground: free!
  • 2-day: $25

CANADA

  • $35 (via USPS)*

WORLDWIDE

  • $45 (via USPS)*

* International Customs and Import Duties

  • International orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • njoy does not pay international VAT, customs duties and/or taxes upon shipment of your order, and we cannot predict what your particular charges may be. You will be responsible for paying any charges levied by your national authorities.
  • We cannot be held responsible for any confiscation by customs or postal officials. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
  • For packages returned to njoy as unclaimed or refused, we will refund the purchase price, but will charge the outgoing and return shipping cost to your credit card.
  • For more information regarding your country’s import policies, please contact your national customs or postal officials.

 

Expedited Shipping times

Order By 1:00pm EST UPS 3 Day UPS 2 Day UPS 1 Day
Ship Date - Receipt Date Ship Date - Receipt Date Ship Date - Receipt Date
Sunday Monday------Thursday Monday------ Wednesday Monday------ Tuesday
Monday Monday------ Thursday Monday------ Wednesday Monday------ Tuesday
Tuesday Tuesday------ Friday Tuesday------ Thursday Tuesday------ Wednesday
Wednesday Wednesday------ Monday Wednesday------ Friday Wednesday------ Thursday
Thursday Thursday------ Tuesday Thursday------ Monday Thursday------ Friday
Friday Friday------ Wednesday Friday------ Tuesday Friday------ Monday
Saturday Monday------ Thursday Monday------ Wednesday Monday------ Tuesday